Privacy Policy

FilmGradeAU, owned by FG FilmGrade® Ltd., a company based in Australia, we take the privacy of our customers seriously. This Privacy Policy outlines how we collect, use, and disclose your information when you visit our website, in accordance with Australian laws and regulations.

Sharing Your Information

We may share your information with trusted third parties who assist us in operating our business, such as payment processors and shipping companies. These third parties will only have access to the information necessary to perform their specific services.

We may also disclose your information if required by law or to protect the rights and safety of ourselves and others.

Your Data and Your Rights

We will retain your information for as long as necessary to fulfill the purposes described above. You have certain rights regarding your personal information, depending on your location. These may include the right to access, rectify, or delete your information.

Cookies and Tracking Technologies

We use cookies to collect non-personal information about your use of our website. You can manage your cookie preferences through your browser settings.

Why do we process your data?

Our top priority is customer data security and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features, for example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via customersupport@filmgradeau.com.